Please allow 24-72 hours for order processing and handling. We do not process orders on Sunday and major U.S holidays.

Orders after our daily shipping cut-off time of 1:00PM PST may still be prepared, but might not have left our facility yet.

Please note: If we are unable to verify the address for orders over $400, the order will be cancelled without notice.

USPS First Class Mail:  2-7 business days* in transit
USPS Priority:  2-4 business days* in transit
USPS service days: Monday - Saturday.

*These estimated transit times refer to the time it takes the package to reach it's destination once it has been shipped.

Delivery confirmation (USPS version of tracking) may take a few days for your package to be updated since USPS delivery confirmation does not update until the package has reached a sort facility or your local post office.

Once the online tracking shows "delivered", we will not longer accept any liability for lost shipments. Shipping delays, misroutes or errors should be addressed with your local post office or USPS.

If shipping errors occur, due to an incorrect shipping address submitted, we will not reship your order until it is returned to us by the courier and if the customer has paid for the cost to reship the order.

You may choose to return your item for a replacement or for store credit. We will cover the return shipping cost for you. Simply email us at customercare@vprocity.com and we will reply shortly to confirm your eligibility to return or exchange the item by sending you a pre-paid return label. The return label must be used within 1 week.

We accept 1 Week Hassle-Free returns for store credit if you change your mind on a purchase or if you wish to buy something different. If your order hasn’t shipped yet, we will cancel it with a full refund. If your order has shipped, you will be charged for shipping the returned item back to us.

To be eligible for the Hassle-Free Return: We must be notified before 7 days pass after the date of your purchase. Your item must be unused and in the same condition that you received it. It must also be in the original packaging. E-Liquid products are exempt from being returned.

Store Credit (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Shipping costs are non-refundable if you have chosen premium shipping options. If you receive store credit, the cost of the premium shipping will be deducted from your credit amount. If you are approved, then your refund will be processed and store credit will automatically be applied to your VProCity account within a certain amount of days.

Exchanges (if applicable)

We replace items if they are defective  in compliance with our 30 day warranty.
Please email us your exchange request to customercare@vprocity.com and follow the Return Shipping instructions below when given confirmation.

To return your product after confirmation, mail your product to: 39962 Cedar Blvd, Suite 289, Newark, CA, 94560. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Contact Us
Email: customercare@vprocity.com