Payment
Submitting payment multiple times due to address or age mismatch can create a hold on your card, authorized through your card issuer.
Your card was not charged for any hold payments. It was a credit card authorization check, rather than a charge. The money was held by your bank pending approval or cancellation of those payments. When your payment is declined, the authorization is voided and the money should be released back into your account within 3 business days (weekends not included).
We accept US major credit cards (Visa, Mastercard, American Express, Discover) and PayPal.
If you didn't receive any order confirmation, it is probably that your payments were unable to process because the information you entered doesn’t match bank records. If any charge appears on your account, it is a pending amount and it will be returned to your account for sure. Please note that we are not in possession of any of those payments. They are processed by the bank. Please allow 2-3 business days for your bank to complete the transaction(s).
Age Verification
Due to the recent FDA regulations placed in 2016 we are required by law to check ID in order to verify that you are of age in your area to purchase our products. The minimum requirement would be to submit a clear, non-expired government-issued photo ID. Please be sure that the name and date of birth on the ID are visible when submitting. You are more than welcome to cover or censor any sensitive information such as the driver license or passport number.
If we are unable to verify your age, you will be contacted for further verification or ship your order with. We reserve the right to refuse/cancel any orders without notice.
If our system is unable to verify your legal age with the information you provided, you may contact us directly so that we may manually verify your age. Be sure to include a clear photo of your valid government-issued ID in your email to us along with the email address registered to your VproCity account. You may contact us at the following email address:
customercare@vprocity.com
Please note that the Age Verification process is a One-Time Procedure. Age Verification information is not stored. Therefore, you will be required to verify your age again for each further purchase.
Order Issues
If you need a change or cancellation after placing an order, please email us [customercare@vprocity.com] as soon as possible with your order number and the specifics of the changes requested. Changes to the order can extend processing times. Once an order has been sent to our shipping department, we are unable to make changes of any kind.
Unfortunately, we do not hold items. We also do not offer pre-sale or backorders.
Please contact us through email customercare@vprocity.com if you have a wholesale order inquiry.
Unfortunately, we do not offer phone support at this time as we handle all customer inquiries via email. Please note that our team will respond to you within 24-business hours. We appreciate your patience.
VproCity offers back in stock button on the right side of each product page. You can simply sign up through the button. Once the product you signed is back in stock, you should receive a notification email.
Unfortunately, we are unable to apply coupon codes to orders after they have been placed. Please ensure to input your desired coupon code at the time of checkout prior to placing an order to apply the promotion to the order.
Shipping
Please allow up to 24 to 48 business hours for order processing and handling regardless of selected. During this time period, orders to different processing methods to ensure security and accuracy of transaction placed. If your order is held for any reason, you will be contacted via email.
Free Shipping / Standard Shipping is through USPS First Class Mail. Please note that it may take time for tracking numbers to update during transfer.
USPS First Class Mail: 4 - 10 business days in transit
USPS Priority: 2 - 4 business days in transit
USPS service days: Monday - Saturday.
*These estimated transit to the time it takes the package to reach its destination once it has been shipped.
If your tracking information shows that your package was delivered, but you can't find it, please try the following:
- Look for a notice of attempted delivery.
- Look around the delivery location for your package. Sometimes USPS may drop off the package in the wrong mailbox.
- Check with neighbors to see if anyone accepted the delivery.
- USPS may scan packages earlier than its actual delivery. Please wait for a few more time for your local carrier to deliver the package.
If you don't receive your package for days, we recommend you contact your local post office. You can find their contact information on USPS website.
We currently ship to most countries. If your country is not listed during the checkout process, we are unable to ship to your country due to restrictions that prevent us from accepting payments from your location.
For more details, please check out our Shipping & Handing web page.
Due to State rules and regulations in the ongoing Youth Prevention efforts, we are restricted to ship any orders or specific types of products to certain locations.
We are unable to ship any products to the following states: Utah, Vermont
We are unable to ship any products to the following locations: San Francisco
We are unable to ship any E-Liquids to the following states: Arkansas
We are unable to ship any Flavored E-Liquids (excluding Tobacco flavors) to the following states: Massachusetts, Montana, Rhode Island
We are unable to ship any Disposable Vapes to the following states: Maryland
All orders containing any restricted products in regards to their shipping location will be automatically removed and canceled from the order. The order may also be subject to a full cancellation.
Adult Signature Upon Delivery
In accordance with local jurisdiction and laws, certain states now require Adult Signature Confirmation upon delivery for packages containing e-cigarette related products. To receive this package, the recipient must be 21+ years of age and present valid ID to accept the package. This delivery service requires an additional charge and the rates will be reflected during the checkout process with a flat fee charged to residents of certain U.S. States.
Read our Shipping & Handing Page / Vaping Regulation Page for more details.
We currently offer free First Class shipping for all US orders valuing over $65 (excluding applicable tax and applied coupons).
Unfortunately, International Orders are not eligible for free first class shipping.
We currently ship all orders in discreet packaging that do not feature any logos or labels of affiliation.
Return & Refund
We do have a 30 day return policy. Please email us regarding any issues you may be having. The more detail you can provide, the more expedient the situation can be handled. Please see more details on our Return & Warranty Policy page.
We accept 1 Week Hassle-Free returns if you change your mind on a purchase. To be eligible for the Hassle-Free Return, you must notify us within 7 days of your original purchase. You will need to return the item back to us at your own cost.
Your item must be UNOPENED and in the original packaging. It must be UNUSED and in the same condition that you received it. Once we receive the returned item, we will exam its condition and decide your eligibility of return. If your return is approved, we will issue you a refund.
Please see more details on our Return & Warranty Policy page.
Please allow up to 2-3 business days for us to process a refund or replacement after we receive and inspect the returned items. Due to recent effects by COVID-19, our operations may experience delays in the processing time of normal procedures. We sincerely apologize for any delays and appreciate your patience during this unexpected time.
Promotion & Rewards
Our promotions cannot be combned. Our system only allows one discount code per order. If you have an item that is on sale or if you already have a discount that is applied, the discount code box will be disable. If the code is changed, you lose the original promotion.
Please head to our Rewards Program for a detail guide on how to acquire your rewards points and to use them.
If you would like to be notified first to find out new arrivals and wonderful deals, please subscribe to our emails.
Newsletter Signup
Verify Products' Authenticity
SMOK does not use a 16-digit code anti-counterfeit verification system anymore; this is due to the mass amount of clones and counterfeit products being sold to and making its way to the end consumer.
All authentic SMOK products should have an AB QR-Code, which the B code should have a scratch off. Please refer to our SMOK's 2-Step Product Authenticity Check explaining the new process on how to check if your SMOK product is real or counterfeit
All Authentic Vision Spinner products should have an unique Authentication Code. Please enter the device's unique Authentication Code without spaces in the field on the bottom of the Vision E-Cig official website to verify that it is a real Vision product. You can also click here to verify you device.
FreeMax: Authenticity Verification Link
Joyetech: Authenticity Verification Link
Wismec: Authenticity verification link
Sigelei: Authenticity verification link
Eleaf: Authenticity verification link
Kangertech: Authenticity verification link
Vape Tips
Tip 1: Most mods that take two external batteries that need to be charged on a separate charger that has ports to fit an 18650 battery. This will then be plugged into a wall outlet and will charge the battery efficiently and safely.
Tip 2: Do not charge the batteries through the micro USB that is located on the mod itself, due to the fact that it was not designed to charge 18650 batteries, and thus could be harmful to the batteries.
The best 18650 battery absolutely depends on what your needs and usage are. Based on a number of quality factors, we created our own list of recommended 18650 batteries for your reference. Read the complete list here.
Normally, e-Juice is available for 2 years after manufactory date. However, each brands has its own expiration date. Please see our How to Check Your Ejuice Expiration Date to get more details.
When your mod shows “Ohm too low” or “No atomizer”.
Probable Cause: Faulty coils or defective 510 pins in the mod.
Solution:
- Clean the 510 connection of your mod.
- Install the base of the tank and then a new coil, making sure both fit tight. Then install the glass tube with the top piece.
- Make sure that you set the wattage between 110 and 120 watts. If the mod doesn't ask if it is a new or old coil, try taking out the batteries and putting them back in to reset the mod.
If these steps don't work please try updating the device's firmware.
If the juice spits, that doesn't necessarily mean it's leaking. It's most likely because the coil is cold which will cause juice to spit out of the top mouth piece. Also, try a different resistance coil.
Leaking is a commonly seen issue when tanks and coils are not handled properly. Note: Do not leave your device laying on its side or in a hot car for long periods of time. This may also cause the juice to leak from the top.
Case 1: If the leak comes from the airflow holes
Probable Reasons:
- The coil is not fit tight enough into the tank.
- The coil is burned out so the cotton is no longer usable.
- The coil is oversaturated with juice.
Solution: Replace the coil and screw the new coil tight. Fill in the tank to the proper level and let it sit for 30min before vaping.
Case 2: If the leak comes from the airflow holes
Probable Reasons: The rubber ring is not sealing well.
Solution: Replace the rubber rings with the spare ones that come with the tank kit.
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